Privacy Policy

1. Introduction

ZellTech, LLC (“ZellTech,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zelltech.com or contact us for services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data You Provide: When you fill out our contact form, you may provide your name, email address, company name, phone number, and a description of your IT needs.
• Derivative Data: Our servers may automatically log information such as your IP address, browser type, operating system, referring URLs, and pages visited when you access the site.
• Analytics Data: With your consent, we use Google Analytics 4 to collect anonymized usage statistics to improve our site. You can withdraw consent at any time using the cookie banner.

3. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries and schedule strategy calls.
• Provide, operate, and maintain our services.
• Improve and personalize your experience on our website.
• Monitor and analyze usage and trends.
• Comply with legal obligations.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share data with trusted third-party vendors who help us operate our website and conduct our business (e.g., form handling and CRM via HubSpot, analytics via Google Analytics).
• Legal Requirements: We may disclose your information where required by law or in response to valid legal requests.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. Specifically:

• Essential Cookies: Used to remember your cookie consent preference. These are strictly necessary for the site to function.
• Analytics Cookies: Google Analytics 4 cookies are only set after you give explicit consent via our cookie banner.

You can withdraw analytics consent at any time by clicking “Reject” in the cookie banner (reload the page to see it again after acceptance).

6. SMS / Text Messaging

By providing your phone number and contacting ZellTech, you consent to receive SMS text messages from us related to your inquiry, scheduling, or ongoing service communications. This is not a condition of purchase.

• Message frequency: Message frequency varies based on your interactions with us. We do not send unsolicited marketing blasts.
• Message & data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• Opt out: Reply STOP at any time to unsubscribe from SMS messages. You will receive a confirmation and no further messages will be sent.
• Help: Reply HELP for assistance or contact us at info@zelltech.com or 201-534-0199.
• No sharing: We do not sell, share, or rent your phone number to third parties for their own marketing purposes.

SMS messaging is handled through Twilio. For more information on Twilio's data practices, see Twilio's Privacy Policy.

7. Email Communications

If you submit our contact form or sign up for our newsletter, you may receive transactional or marketing emails from ZellTech. Every marketing email includes an unsubscribe link. You may also opt out at any time by emailing info@zelltech.com. Email communications are managed through HubSpot. For more information, see HubSpot's Privacy Policy.

8. Data Retention

Contact and inquiry data is stored in HubSpot CRM and retained for up to 3 years to maintain business records and follow up on potential engagements. You may request deletion of your data at any time by contacting us at info@zelltech.com.

9. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the information you provide to us, no security measures are perfect, and we cannot guarantee absolute security of your data.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal data.
• The right to request correction of inaccurate data.
• The right to request deletion of your personal data.
• The right to object to or restrict processing of your data.
• The right to data portability (where applicable).

To exercise these rights, please contact us at info@zelltech.com.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: